Volume 27, Issue 133, March 2023

Communication barriers in emergency departments perceived by Saudi population, KSA

Hadi Mohamed Hadi Alsharyah¹, Suheir AM Sayed²

¹Najran Khabash General Hospital, Emergency Department, Najran, KSA
²Department of Nursing, Collage of Applied Medical Sciences, Taif University, Taif, KSA

ABSTRACT

Introduction: One of the most important aspects of nursing care in the emergency room is effective communication. Communication obstacles at the emergency department in Saudi Arabia must be overcome with great effort. Because the majority of emergency department staff in various parts of the Kingdom is immigrants from other countries who speak other languages, there is a communication barrier that must be overcome in order to be able to overcome the communication hazards in ER. Aims: To identify the communication barrier in emergency departments perceived by Saudi population. Methods: Descriptive community-based survey, samples were taken from each person’s inter emergency department. During study sampling time, 1507 samples were collected from adults over the age of 18, between Augustus and November 2022. The information was gathered by standardized, close-ended questionnaire. Before data collection, the study had received approval from the Al-Taif University ethical committee. Results: Environmental factors, according to emergency nurses, are the primary barrier to effective nurse-patient communication. The following were knowledge-related and psychological elements. As with younger nurses versus older nurses, knowledge-related variables were seen by male nurses to be a larger communication barrier. Languages and educational attainment also had a significant impact on environmental factors. Conclusion: There are differences in language, culture and education between Saudi patients and foreign nurses, which have led to obstacles in communication between them. I recommend continuous training for nurses to improve their communication skills.

Keywords: Communication, Barriers, Emergency departments, Perceived and Saudi Population

Medical Science, 2023, 27, e121ms2876

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DOI: https://doi.org/10.54905/disssi/v27i133/e121ms2876

Published: 03 March 2023