Volume 24, Issue 104, July - August, 2020

Factors related to satisfaction of the in-patients at 7A Military Hospital in 2019

Bao-Toan Dang¹, Thanh-Tam Vu², Quang-Tri Le^3♦, Long-Hai Le⁴, Quoc-Dang Quan⁵, Xuan-Da Pham⁶

¹Department of General Planning, 7A Military Hospital, 466 Nguyen Trai Street, Ward 8, District 5, Ho Chi Minh City, 72706, Viet Nam; Email: bstoan.bv7a@gmail.com
²Scientific Research Department, 7A Military Hospital, 466 Nguyen Trai Street, Ward 8, District 5, Ho Chi Minh City, 72706, Email: thanhtam39ytcc11@gmail.com
³Department of Orthopedics and Department of High-Tech Diagnostics, 7A Military Hospital, 466 Nguyen Trai Street, Ward 8, District 5, Ho Chi Minh City, 72706, Viet Nam; Email: lqtri@ntt.edu.vn
⁴Department of Medical Service / 7th Military Region, ang Van Thu, Ward 9, PhuNhuan District, Ho Chi Minh City, 72216 VietNam; Email: bslonghaipqy@gmail.com
⁵Agency for Southern Affairs of Ministry of Science and Technology, Vietnam; 31 Han Thuyen Street, District 01, Hochiminh City, 70055, Vietnam, Email: qqdang@most.gov.vn
⁶Agency for Southern Affairs of Ministry of Science and Technology, Vietnam, 31 Han Thuyen Street, District 01, Hochiminh City, 70055, Vietnam, Email: pxda@most.gov.vn

^♦Corresponding author
Department of Orthopedics and Department of High-Tech Diagnostics, 7A Military Hospital, 466 Nguyen Trai Street, Ward 8, District 5, Ho Chi Minh City, 72706, Viet Nam; Email: lqtri@ntt.edu.vn

ABSTRACT

Background: Patient perception of medical services has been accepted as an important indicator of healthcare quality worldwide, including Vietnam. Researches on the satisfaction rate of the patients and factors influence it is necessary to devise better strategy of medical services and treatment. Objectives: This study aimed to describe the satisfaction rate of in-patient treated in the 7A Military Hospital (Ho Chi Minh City, Viet Nam) from April 2019 to Dec 2019 and evaluate the factors associated with patient satisfaction. Materials and methods: The study was performed on 600 in-patients treated at 7A Military Hospital using a descriptive, cross-sectional approach. Patient data was collected via an interview with a questionnaire based on the instruction of the Ministry of Health. Satisfaction score was based on Likert scale. The related factors were determined by univariate logistical regression analysis. Results: Satisfaction rate was 84.2% amongst the investigated patients. Aged over 60 and non-insured patients were significantly less satisfied than other groups (p < 0.05). Satisfaction was not significantly different between genders, marital status, incomes, number of visits to the hospital, and education levels (p > 0.05). Discussion: Satisfaction rate was high in comparison with average level in Vietnam and some other facilities aboard. Assessments of satisfaction associated factors were varied between studies and might be related to patient’s perception of satisfaction concept and the study background. Conclusion: Patient satisfaction rate was satisfactory but could be and should be further improved. Historical and cultural background, experiences, gender-related traits and health status of the patients required more attention to better understand the underlying mechanism and devise suitable approach for each patient.

Keywords: satisfaction, perception, healthcare, medical service, in-patients

Medical Science, 2020, 24(104), 1857-1863

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