Volume 25, Issue 113, July 2021

Patient’s satisfaction with primary health care services in Arar city, Saudi Arabia

Ahmad Awad R Alenazi, Trke Mohammed A Alhazmi, Abdulaziz Ramdan H Almatrafi, Mashail Basheir Alhusaini Alshammari

Residents family medicine physician, Saudi Board of Family Medicine, joint program, Northern Border Region, Kingdom of Saudi Arabia

ABSTRACT

Background: Patient satisfaction is considered as a legitimate and an important measure to the quality of health care provided. Moreover, it has been shown to be associated with better outcomes. Objectives: to study the patient’s satisfaction with the different aspects of primary health care services offered by the Arar city PHC centers. Methods: This is a cross sectional study that was conducted in primary health care centers at Arar city, Northern Border province, KSA, between the 1st May 2019 and the 1st August 2019. The target population was patients attending in 3 Primary Health Centers. Results: In our study; 3% strongly agreed and 24.7% agreed to be dissatisfied. 19.3% strongly agree and 46.7% agree that they received perfect care in the PHC clinics, 26.0% strongly agree and 54.0% agree that healthcare workers are careful. Also 36% strongly agreed and 51% agreed that complete and comprehensive explanations of medical information are delivered to the patients. As regards the reasons of dissatisfaction, 3.3% strongly agreed and 17.7% agreed for waiting too long, in addition, 0.3% agree and 5.3% strongly agree that healthcare workers ignore the patients. Hard appointment was reported by 23.3% of the participants. Conclusion: In our study; most of the attendees of the PHCs satisfied from the provided services and complete and comprehensive explanation of medical information are delivered to patients. Waiting too long and hard appointment were the main reasons for dissatisfaction.

Keywords: Patient’s satisfaction, primary health care, services, Arar, Saudi Arabia

Medical Science, 2021, 25(113), 1558-1566

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